With all queries, please contact your intermediary first with any questions you may have regarding your insurance as they should be able to resolve 99.9% of all queries and will be aware of other policies that may exist alongside ours. We ask this because of the way systems talk to each other in respect of any changes to a policy; all changes must flow in one direction and that is from your intermediary to us. In the unlikely event you do need to contact us directly, please use the email facility HERE where you can expect a response within 2 working days. If the matter is urgent between the hours of 9.00am and 5.00pm, you can choose from the following telephone options. Please have your policy number and vehicle registration number to hand