Contact Us
With all queries, please contact your intermediary first with any questions you may have regarding your insurance as they should be able to resolve 99.9% of all queries and will be aware of other policies that may exist alongside ours. We ask this because of the way systems talk to each other in respect of any changes to a policy; all changes must flow in one direction and that is from your intermediary to us. In the unlikely event you do need to contact us directly, please use the email facility HERE where you can expect a response within 2 working days. If the matter is urgent between the hours of 9.00am and 5.00pm, you can choose from the following telephone options. Please have your policy number and vehicle registration number to hand.
If you need to discuss a claim, or to discuss an existing claim
Please contact your insurance intermediary. The policy documents sent to you by your insurance intermediary will show the contact telephone number you need to call when first reporting the accident/claim. Once you have reported the accident/claim, you will be referred on to our claims service if you wish to pursue a claim under your motor policy and/or if a third party is likely to make a claim.
Who will deal with your claim?
We have authorised our claims service to deal with your claim on our behalf. You should therefore refer all correspondence and telephone enquiries to them.
(Appropriate contact details will be provided at the time the accident/claim is first reported to them).
All accidents/claims MUST be reported within 24 hours, whether you want to make a claim or not, and whether your fault or not. Failing to report an accident or claim can expose you to charges and expenses for which you are personally liable and could result in your insurance being invalid.
Customers
Policy Queries Telephone
Select option 1 or email
01202 283184
Discuss Validation Documents
Select Option 2 or email
01202 283184
Calls to the 0800 numbers are free; others are the same as calling a normal local or national landline.
Alternatively you can write to us at Premier Underwriting Limited, Ocean 80, 80 Holdenhurst Road, Bournemouth, Dorset BH8 8AQ.
Intermediaries
Underwriting – NB, MTAs and Cancellations
Option 1
01202 283184
Policy Validation and Fraud
Option 2
01202 283184
General Enquiries
Electronic Trading Queries
Contact Form
Premier Underwriting Ltd is authorised and regulated by the Financial Conduct Authority
Premier Underwriting Limited, Ocean 80,
80 Holdenhurst Road, Bournemouth, Dorset BH8 8AQ