Contact Us
With all queries, please contact your intermediary first with any questions you may have regarding your insurance as they should be able to resolve 99.9% of all queries and will be aware of other policies that may exist alongside ours. We ask this because of the way systems talk to each other in respect of any changes to a policy; all changes must flow in one direction and that is from your intermediary to us. In the unlikely event you do need to contact us directly, please use the email facility HERE where you can expect a response within 2 working days. If the matter is urgent between the hours of 9.00am and 5.00pm, you can choose from the following telephone options. Please have your policy number and vehicle registration number to hand.
If you want to make a new claim, or to discuss an existing claim
To register a new claim (excluding windscreen claims), or discuss an existing claim
Please telephone
0344 856 2176
Alternatively, please email
New claims notifications
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For existing claims queries
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To register a new windscreen claim, or discuss an existing windscreen claim
Please telephone
0345 075 1966
Who will deal with your claim?
We have authorised our claims service to deal with your claim on our behalf. You should therefore refer all correspondence and telephone enquiries to them. (Appropriate contact details will be provided at the time the accident/claim is first reported to them).
All accidents/claims MUST be reported within 24 hours, whether you want to make a claim or not, and whether your fault or not. Failing to report an accident or claim can expose you to charges and expenses for which you are personally liable and could result in your insurance being invalid.
Any non-claim queries
Policy Queries Telephone
Select option 1 or email
01202 283184
Discuss Validation Documents
Select option 2 or email
01202 283184
Calls to the 0800 numbers are free; others are the same as calling a normal local or national landline.
Alternatively you can write to us at Premier Underwriting Limited, Ocean 80, 80 Holdenhurst Road, Bournemouth, Dorset BH8 8AQ.
Intermediaries
Underwriting – NB, MTAs and Cancellations
Option 1
01202 283184
Policy Validation and Fraud
Option 2
01202 283184
General Enquiries
Electronic Trading Queries
Contact Form
Premier Underwriting Ltd is authorised and regulated by the Financial Conduct Authority
Premier Underwriting Limited, Ocean 80,
80 Holdenhurst Road, Bournemouth, Dorset BH8 8AQ